FAQ
Our MOQ varies depending on the specific design and production process. For most custom designs, the MOQ typically starts at 100 pieces per design. However, we can discuss your specific needs to find a suitable solution.
Yes, we offer tiered pricing for bulk orders. The larger your order, the more cost-effective it becomes. Please contact our sales team for a detailed quote based on your order size.
We accept a variety of payment methods, including bank transfers, credit cards, and PayPal. Typically, we require a 50% deposit to begin production, with the balance due upon completion before shipment.
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to monitor the status of your delivery in real-time.
We specialize in 925 sterling silver, ensuring high-quality and hypoallergenic products. We also offer additional options such as gold plating, rose gold plating, and other custom finishes.
Absolutely! We offer full customization services. You can provide us with your design, or our in-house designers can work with you to create something unique. We also provide CAD models for approval before production.
Lead times vary depending on the complexity of the design and the size of the order. On average, production takes about 4-6 weeks from the date of order confirmation.
Quality is our top priority. We conduct rigorous inspections at each stage of production and offer third-party certification if required. Each piece undergoes thorough quality control checks before shipment.
Yes, we can create custom packaging with your brand's logo and design, helping you deliver a cohesive brand experience.
Yes, we specialize in OEM manufacturing. Whether you need branded packaging, custom designs, or specific product requirements, we can tailor our services to meet your brand’s needs.
Yes, we have the capacity to manage large-scale orders and have experience working with global brands. We ensure that all products meet international standards and your specific requirements.
The custom order process starts with a consultation to discuss your ideas and requirements. We then create a CAD model for approval, followed by a prototype if necessary, and finally, full-scale production.
We can discuss exclusivity agreements to ensure that your designs remain unique to your brand. These agreements are typically part of our OEM services.
Our factory is certified by international standards for quality and environmental management, including ISO 9001. We can also provide certificates of authenticity for the materials used in our jewelry.
Our primary manufacturing facility is located in Bangkok Thailand, where we employ state-of-the-art technology and skilled artisans to produce high-quality jewelry.
We are committed to ethical practices and source our materials from suppliers who adhere to strict ethical and environmental standards. We can provide documentation upon request.
All our jewelry is nickel-free and complies with international standards for hypoallergenic jewelry.
We stand by the quality of our products. If you are not satisfied, we offer a return or exchange policy within 30 days of receiving your order. Please note that custom orders are non-refundable unless there is a defect.
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